Shipping & Returns
You may enjoy free delivery service to your specified billing address when your order satisfies our minimum purchase amount at HK$600 at our e-store (as specified under your invoice). For purchase amount below HK$600, a delivery charge of HK$100 shall apply.
Purchases are couriered to one address ONLY.
Delivery service is only available at addresses located in Hong Kong area.
For the delivery service of Tung Chung, Ma Wan, Discovery Bay and outlying islands & remote Area, specific a longer delivery times, and an additional $150 delivery charge are required. Should you have any inquiry about the delivery, please feel free to contact our Customer Service Department.
3 Working Days Delivery
For successful orders placed at our e-store between 9am to 5pm between Monday and Friday, 9am to 12noon on Saturday (excluding public holidays) and confirmed by us via email, the estimated time for delivery to your specified billing address will be on the following 3 working days (including public holidays except the first two days of Chinese New Year).
For orders placed after 12noon on Saturday, Sunday or any public holiday, the orders will be arranged on the following working day.
We will deliver as scheduled to the best of our ability.
Next Day Delivery may be affected due to seasonal factors (e.g. special promotional events) and festive periods (e.g. Christmas or Chinese New Year) as we may need to cope with high volume of orders.
Delivery service is not available:
at non-permanent address, restricted areas, hotel guest rooms, ports, marinas and warehouses;
premises which are not accessible by elevator; and
where there are no authorized or legitimate unloading area within 50 meters of the building of the delivery address.
After your order has been accepted, we will confirm with you about the expected delivery time and date. The standard delivery time is 3-5 working days. Please check whether all your ordered items are delivered against the invoice/delivery note (as the case may be) upon delivery, then sign and return the delivery note to our courier to confirm your acceptance of goods.
In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will arrange the products to be delivered on the day following the next 3 working days.
If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(es) or arrange you to our showroom to take the goods.
All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
We reserve the right to charge storage fees at our prevailing rates I n the event that you fail to receive the ordered products within 2 weeks from the date of order confirmation not arising from our faults. In such case, you are required to settle any outstanding fees before you can collect your order.
In case of any dispute, our determination shall be final.